SAGE SOLUTIONS Inc offers multiple seasonal services. Policies may vary depending on the service provided. This page attempts to outline our various policies. Please click on the arrow beside the word “details” to read the policies that specifically apply to that service.
Our office hours are Monday through Friday 8:00 to 5:00.
SAGE SOLUTIONS Inc is fully licensed and insured. Upon request, you can be listed as an “additionally insured” for larger projects.
A 50% deposit is required to be placed on our concrete schedule. The remainder is due upon completion.
We will strive to follow best practices when completing your concrete project. Many factors outside of our control can impact the final result such as ground shifting, chemicals, salt, wind, heat, cold, moisture, etc. We will do our best to mitigate the risk of the aforementioned items. We will replace any slab or portion of slab that develops a 1/4″ wide crack within the first year. To date, this has never happened.
Free estimates are provided for new installations, as well as repairs to manual doors within the Denver metro area. All automatic door repairs are treated as service calls, which means it is billable.
Parts: Parts carry the warranty provided by the manufacturer. Higher quality parts will have a longer warranty and lower quality parts have a shorter warranty. Generally, most parts have at least a one-year warranty. In some instances, parts come with a life-time warranty.
Labor: Labor is warrantied for 90 days.
Sage Solutions charges $90 for traveling to your location and then there is a fixed fee activity charge. If the repair requires more than an hour, for example if there is an underground leak and we have to look for it, we will charge $90 for each additional hour. We will proceed upon your approval.
We service the Denver metro area from Boulder and Brighton on the north to Castle Rock and Elizabeth on the south, from Evergreen on the west to Watkins on the east.
Our service territory includes Colorado Springs to Longmont. Our main focus is the Denver metro area.
We will return without charging the $195 service fee again if the fireplace stops working within 90 days of our initial visit. If parts are deemed to be needed, you will be charged the cost of the part and labor to install it upon approval.
We schedule appointments in 2 hour windows. You may cancel the appointment at any time without penalty up until the 2-hour window. If nobody is home during the 2-hour window, you will be assessed an $85 “no show” fee.
During the process, we attempt to clean the glass. The pressure applied might be just enough to cause the glass to break due to a weakened/aged state. In this event, we will replace the glass at our cost. Please request us not to clean the glass if you would like to avoid this risk. Breakage is very rare; however, it is worth noting.
Note: Cleaning means we service the mechanical parts of the fireplace. That being said, we do attempt to clean the glass. The technician will also attempt to vacuum out the cabinet to some degree.
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